Frequently
Asked Questions
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| What types
of policies do you offer? |
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We
offer a full line of individual life and health products to meet every
need and budget. They include: Hospital, Medical, and Surgical Supplements; Cancer
and Critical Illness Policies; Whole and Term Life; Medicare Supplements; Accident Plans; and Annuities. We also offer Group Retiree Health Insurance and Worksite Products, including Limited-Benefit Health, Life, Critical Illness, and Cancer Plans. (Policy Forms)
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| Can
I go to any doctor or hospital for treatment? |
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Yes. UA
offers private insurance and guarantees your freedom of choice. You
are free to keep the doctor/hospital—even the specialist—you are
comfortable with, or choose another provider for second opinions.
There are no lists or restrictions as managed-care programs impose.
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| How
long has United American been in business? |
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United
American began operation in 1947, and since then has provided security
and protection to hundreds of thousands of policyholders with its quality
life and health products. More about
UA.
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| How
is United American rated? |
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For more than
30 consecutive years, United American has earned the A+ (Superior) Financial Strength Rating from A.M. Best Company (rating as of 6/08). We are also rated AA- "Very Strong" for Financial Strength by Standard & Poor's (as of 11/07).
Explanation
of ratings...
|
| Can
premiums be taken directly from my bank account? |
|
Yes. United
American offers Automatic Payment Plan (Monthly Bank Draft) on all its
products as a convenient, efficient way to pay premiums.
|
| Is it true that my claims come directly to you from Medicare? |
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For a small monthly fee, UA's Medicare Supplement customers can subscribe to UA Partners®, our optional, noninsurance discount health services program, which offers discounts on eye care, hearing aids, chiropractic treatment, dental care, and more. UA Partners customers also get the convenience of "Automatic" Claims Filing®(ACF). ACF virtually eliminates the hassles of filing Medicare Part B doctors' claims and helps ensure there are no lost or misfiled claims. With ACF, it is not uncommon for claims to be processed before Medicare's Explanation of Benefits arrive.
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| Will
you pay my providers directly? |
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Yes. If
you are a UA Medicare Supplement policyholder subscribing to UA
Partners with "Automatic" Claims
Filing® service, payments will be made directly to your providers who
accept Medicare assignment.
|
|
Does United American offer help on any prescription drugs? |
|
Yes. You
can save up to 30% on retail prescription drugs and up to 45% on mail
order prescriptions with our optional, noninsurance UA Partners®
discount health services program*, which
can be added to any of our life or health products.
Also, individuals enrolled in Medicare Parts A and/or B are eligible for prescription drug coverage under Medicare Part D.
Please see our website uamedicarepartd.com for details. |
If my
Agent is not available, who can I call for assistance? |
|
Customers
can call our customer service number for fast Home Office assistance
at (972) 529-5085.
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What is
your mailing address?
|
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Customers
may write to us at: P.O. Box 8080, McKinney, TX 75070-8080 or
Fax (972) 569-3728.
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* The purchase of insurance is not
required in order to enroll in discounts program. There is a nominal
fee for this discount program. UA Partners is not available in KANSAS, NEW YORK, or VERMONT.
This is a solicitation for insurance and if you
respond, you will be contacted by a licensed insurance Agent
representing United American Insurance Company.
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