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Frequently Asked Questions
 
What types of policies do you offer?

We offer a full line of individual life and health products to meet every need and budget. They include:  Supplemental health, Cancer and Critical Illness Policies; Whole and Term Life; Medicare Supplements; Accident ; and Annuities. We also offer Group Retiree Health Insurance and Worksite Products, including Life, Critical Illness, and Cancer Plans. (Policy Forms)
 

Can I go to any doctor or hospital for treatment?

Yes. UA offers private insurance and guarantees your freedom of choice. You are free to keep the doctor/hospital—even the specialist—you are comfortable with, or choose another provider for second opinions. There are no lists or restrictions as managed-care programs impose.
 

How long has United American been in business?

United American began operation in 1947, and since then has provided security and protection to hundreds of thousands of policyholders with its quality life and health products. More about UA.

How is United American rated?

For more than 35 consecutive years, United American has earned the A+ (Superior) Financial Strength Rating from A.M. Best Company (as of 6/12). We are also rated AA- "Very Strong" for Financial Strength by Standard & Poor's (as of 9/12).    Explanation of ratings...

Can premiums be taken directly from my bank account?

Yes. United American offers Automatic Payment Plan (Monthly Bank Draft) on all its products as a convenient, efficient way to pay premiums. 
 

Is it true that my claims come directly to you from Medicare?

For a small monthly fee, UA's Medicare Supplement customers can subscribe to UA Partners®, our optional, noninsurance discount health services program, which offers discounts on eye care, hearing aids, chiropractic treatment, dental care, and more. UA Partners customers also get the convenience of "Automatic" Claims Filing®(ACF). ACF virtually eliminates the hassles of filing Medicare Part B doctors' claims and helps ensure there are no lost or misfiled claims. With ACF, it is not uncommon for claims to be processed before Medicare's Explanation of Benefits arrive.

Will you pay my providers directly?

Yes. If you are a UA Medicare Supplement policyholder subscribing to UA Partners with "Automatic" Claims Filing® service, payments will be made directly to your providers who accept Medicare assignment.
 

Does United American offer help on any prescription drugs?

Yes. You can save up to 20% on retail prescription drugs with our optional, noninsurance UA Partners® discount medical plan*, which can be added to any of our life or health products.

Also, individuals enrolled in Medicare Parts A and/or B are eligible for prescription drug coverage under Medicare Part D. Please see our website uamedicarepartd.com for details.


If my Agent is not available, who can I call for assistance?

Customers can call our customer service number for fast Home Office assistance at (972) 529-5085.
 

What is your mailing address?

Customers may write to us at: P.O. Box 8080, McKinney, TX  75070-8080 or Fax (972) 569-3728.

 

* The purchase of insurance is not required in order to enroll in discounts program. There is a nominal fee for this discount program. UA Partners is not available in KANSAS, NEW JERSEY, WASHINGTON or VERMONT.

This is a solicitation for insurance and if you respond, you will be contacted by a licensed insurance Agent representing United American Insurance Company.
 


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